What is the impact of empowerment on the factors of organizational Essay

What is the impact of empowerment on the factors of organizational behavior in five star hotels in the USA - Essay Example Empowerment has become a global trend and only those hotels which properly empower their employees will succeed. Research carried out by, Wagner Iii, John A. (1994) found the following as impacts of empowerment: †¢Meaning †¢Results †¢Challenge and an opportunity to learn †¢Respect and recognition †¢Freedom at work †¢Affiliation. According to Betttencons, Lance E. A and Steven W.Brown (1978), empowerment in USA hotels has been implemented to some degree of success in some states. In a subsequent study on New York hotels, Fasa (1995) critically analyzed how empowerment can drive businesses to excel. In his findings he came up with three important levels of empowerment in organizations: employee-employer relations, employee – customer relations as well as the employee-job. Empowerment and Organization behavior. In a study conducted on empowerment in Canada, Whitener, Ellen M. (2000. p 234) observed that: â€Å"Workers are empowered through giving them authority and responsibility to make decisions affecting their work with a minimum of interference and second guessing by managers.† Role of employee empowerment Hotels depend on employee interactions with customers to earn business. Whether a hotel is going to continue attracting customers or not depends very much on how its employees interact with customers. Therefore, customer perception on an organization is very much dependent on behavior of the workers .It can therefore be argued that, the behavior of employees working in hotels must constantly be assessed and modeled to ensure that it reflect the hotels standard and mission.